Collections Specialist

We are looking for a Collections Specialist to support accounts receivable activities for an organization in Edina, Minnesota. This Long-term Contract position is ideal for someone who can manage outstanding balances, communicate effectively with clients and internal teams, and keep detailed records of collection activity. The role requires strong follow-through, sound judgment when handling disputes, and the ability to work comfortably with billing systems and Excel-based reporting.

Responsibilities:

• Review recurring aging reports to identify overdue accounts and prioritize collection efforts based on account status and payment history.

• Contact clients regarding past-due balances, answer payment-related questions, and encourage timely resolution of outstanding invoices.

• Investigate billing concerns or disputed charges by partnering with Project Managers to clarify account details and determine next steps.

• Maintain accurate notes on client conversations, payment commitments, and follow-up actions by project and customer account.

• Track open receivables and monitor progress to ensure issues are resolved in a timely and organized manner.

• Support invoice and billing-related activities, including reviewing statements, customer invoices, and work-in-progress details when needed.

• Use billing platforms and spreadsheet tools to update account information, prepare reports, and manage collection records efficiently.

• Assist with accounts receivable processes within D365 or D365 Finance & Operations when applicable to daily workflow.

Qualifications:

• At least 2 years of experience in collections, accounts receivable, or a related billing support role.

• Strong verbal and written communication skills with the ability to handle client conversations professionally and clearly.

• Experience working with invoices, billing statements, account balances, and collection follow-up activities.

• Proficiency in Microsoft Excel and comfort using computerized billing or financial systems.

• Ability to document account activity thoroughly and manage multiple follow-ups with accuracy.

• Strong problem-solving skills for addressing discrepancies, disputes, and payment-related questions.

• Previous experience with project billing, invoice processing, or work-in-progress tracking is preferred.

Compensation

About Us

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