Collections Specialist

We are looking for a Collections Specialist to support a Manufacturing organization in San Antonio, Texas on a Contract assignment lasting approximately 120 days. In this role, you will help manage accounts receivable activity, follow up on overdue balances, and work directly with customers to secure timely payment while preserving positive business relationships. This opportunity is well suited for someone who communicates confidently, stays organized in a fast-paced setting, and can handle collection matters with accuracy and professionalism.

Responsibilities:
• Manage a portfolio of customer accounts to track receivable balances and pursue payment on overdue invoices.
• Contact customers to discuss delinquent balances and establish practical repayment solutions, including negotiated payment arrangements when appropriate.
• Review aging reports each day to identify emerging collection issues and prioritize follow-up activities.
• Prepare and send collection notices while documenting all account activity, customer feedback, and actions taken.
• Investigate billing or payment concerns with customers to uncover root causes and support timely resolution.
• Partner with internal teams to help ensure payments are processed correctly and account issues are addressed efficiently.
• Maintain accurate records and support compliance with company guidelines, contractual obligations, and applicable financial practices.
• Escalate unresolved disputes or service-related complaints to the appropriate departments for further review.
• Contribute to additional accounts receivable and collections-related tasks as business needs require.

Qualifications:

• High school diploma or equivalent required.
• At least 1 year of experience in collections, accounts receivable, customer service, or a related area preferred.
• Working knowledge of collection procedures, billing support, and accounts receivable processes.
• Strong written and verbal communication skills with the ability to negotiate professionally and handle sensitive customer conversations.
• Proficiency with Microsoft Excel, Outlook, Word, and PowerPoint, along with comfort using accounting or customer-facing systems.
• Strong attention to detail with the ability to audit, verify, and organize data accurately under tight deadlines.
• Ability to manage multiple priorities, remain effective under pressure, and collaborate with employees across different levels of the organization.
• Ability to occasionally lift up to 15 pounds.

Compensation

$22.80-$26.40 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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