Collections Specialist

We are looking for a Commercial Collections Specialist for a long-term contract opportunity based in Lee, New Hampshire. This role focuses on maintaining healthy account balances through detail-oriented outreach, timely follow-up, and accurate documentation across both commercial and consumer accounts. The ideal candidate brings strong judgment, clear communication, and a practical understanding of credit and billing collection practices.

Must have 3rd party collections experience!

Responsibilities:

• Contact commercial and consumer customers regarding past-due balances and work toward timely resolution of outstanding accounts.

• Review account activity, payment status, and billing details to identify collection priorities and recommend next steps.

• Maintain complete and accurate records of customer interactions, payment commitments, disputes, and follow-up actions.

• Coordinate with internal teams to research account issues, clarify invoice questions, and support resolution of billing-related concerns.

• Monitor aging reports and escalate high-risk or severely delinquent accounts when appropriate.

• Negotiate payment arrangements within established guidelines while preserving positive customer relationships.

• Apply collection procedures consistently to support compliance with company standards and credit practices.

Qualifications:

• Experience handling collections for commercial accounts, consumer accounts, or both.
• Working knowledge of credit and collections principles, including account aging and payment follow-up.
• Ability to communicate professionally by phone and in writing when addressing overdue balances.
• Strong attention to detail with the ability to document account activity accurately and thoroughly.
• Comfortable reviewing billing information and resolving collection issues tied to invoices or payment discrepancies.
• Proficiency with standard business systems and spreadsheets used to track collection activity.
• Ability to manage multiple accounts and priorities in a fast-paced environment.

Compensation

$18.00-$20.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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