Collections Specialist

Contract-to-Hire Opportunity

Our client, a fast-paced and growing company, is seeking a Collections Specialist who can adapt quickly, pivot as priorities shift, and thrive in a dynamic environment. This role is ideal for someone who is comfortable working through changing structures based on account aging and can confidently manage high-volume outreach.

The Collections Specialist will often serve as the first point of contact for collections efforts, reaching out to customers with accounts that are 45+ days past due. The ideal candidate is comfortable on the phone, confident asking questions, and able to maintain professionalism while driving payment conversations forward.

Key Responsibilities:

• Manage outbound collections activity for customer accounts 45+ days past due
• Serve as an initial collections contact for customers with delinquent accounts
• Make 30+ outbound calls per day while achieving at least 60 customer touches daily
• Navigate between different workflows and collection strategies based on account aging
• Communicate professionally and effectively with customers to secure payment commitments
• Ask thoughtful questions to uncover payment issues and resolve barriers
• Maintain accurate documentation of customer interactions and collection activity
• Partner with internal teams as needed to support account resolution

Qualifications:

• Previous collections, accounts receivable, customer service, or call center experience preferred
• Strong phone presence and confidence handling difficult conversations
• Ability to work in a fast-moving environment and pivot as priorities change
• Comfortable asking direct questions and following up persistently yet professionally
• Strong organizational skills and attention to detail
• Ability to manage a high-volume workload and meet daily activity expectations

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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