Pharmacy Care Coordinator

We are looking for a Pharmacy Care Coordinator to join our team in San Antonio, Texas. This contract position involves supporting medication adherence, prescription refills, and member outreach in a dynamic and fast-paced environment. The ideal candidate will have a background in pharmacy, healthcare, or call center operations and be skilled in managing high-volume communications while delivering exceptional service.

Responsibilities:

• Handle a high volume of inbound and outbound calls to assist with prescription refills, medication adherence, and member outreach.

• Navigate multiple systems to provide accurate information to members, providers, and clinical staff.

• Review prescription claim documentation and manage escalated inquiries across various communication channels.

• Translate prescriber notes and address Medicare drug-related issues in compliance with organizational policies.

• Provide administrative support and participate in initiatives aimed at improving quality and efficiency.

• Maintain professionalism and deliver exceptional customer service while adhering to schedules and compliance standards.

• Collaborate with telecommuting team members, lead technicians, and supervisors to ensure seamless operations.

• Consistently demonstrate strong organizational and multitasking skills in a call center environment.

• Ensure strict adherence to company policies and procedures during all interactions.

• Work independently and reliably within assigned shifts, including rotating Saturdays.

Qualifications:

• High school diploma or equivalent education.

• At least one year of experience in a pharmacy or healthcare setting.

• Minimum of six months of call center experience.

• Proficiency in Microsoft Office applications such as Word, Outlook, Excel, and Teams.

• Familiarity with medical and pharmacy terminology.

• Basic troubleshooting skills for system navigation and operations.

• Strong organizational, multitasking, and customer service abilities.

• Preferred: Pharmacy Technician License.

Compensation

About Us

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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