Home Care Intake Coordinator
We are offering a long-term contract-to-hire employment opportunity for a Home Care Intake Coordinator in La Crosse, WI. This is a hybrid position. You will be working remotely and will eventually need to do onsite client visits once hired on.
Role Overview
The Service/Program Coordinator manages a caseload of Medicaid program participants, coordinating in-home care services while ensuring compliance with state/federal regulations, Managed Care Organization (MCO) requirements, and contract guidelines. This role supports client intake, assessments, care plan updates, service coordination, and ongoing client advocacy.
Key Responsibilities
- Manage and coordinate a caseload of Medicaid members receiving in-home services
- Complete client intake, referrals, assessments, and enrollment processes
- Coordinate in-home care needs and update service plans based on changing client needs
- Conduct regular client check-ins via phone, video, and in-home visits as required
- Ensure compliance with Medicaid regulations, MCO guidelines, and company policies
- Advocate for clients and collaborate with families, providers, stakeholders, and community partners
- Maintain accurate documentation and utilize web portals/EVV systems
- Participate in provider/stakeholder meetings, health fairs, and community outreach
- Provide excellent customer service and support daily operations
- Handle multiple priorities, complex programs, and special projects independently
Qualifications:
Education:
- HS Diploma or GED required
- Bachelor's degree in a healthcare related field preferred
Experience:
- 1+ year experience working with:
- Individuals with disabilities
- Elderly populations
- Medicaid populations
- Care coordination/service coordination
- Case management
- Community health or social services
Required Skills
- Strong written and verbal communication
- Excellent organization and time management skills
- Ability to manage a caseload independently
- Problem-solving and decision-making abilities
- Comfortable making frequent phone calls and conducting virtual meetings
- Computer proficiency and ability to learn new systems
- Strong customer service and advocacy mindset
- Ability to conduct home visits after conversion to permanent status
Compensation
$21.00-$21.00 HourlyAbout Us
TalentMatch®
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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