Order Fulfillment Specialist

Our client is seeking a detail-oriented and customer-focused professional to support order fulfillment, customer service, and sales operations within a construction-related environment. This role is ideal for someone who can manage order processing, respond to customer inquiries, and provide administrative support to the sales team while maintaining accuracy and a high level of service. The ideal candidate is organized, proactive, and comfortable working in a fast-paced setting with multiple priorities.

Key Responsibilities:

• Process customer orders accurately and ensure timely fulfillment in coordination with internal teams and vendors.
• Serve as a primary point of contact for customers regarding product availability, order status, pricing, and delivery updates.
• Support sales operations by preparing quotes, entering orders, updating account information, and assisting with customer follow-up.
• Coordinate with warehouse, logistics, and operations teams to help ensure orders are completed and delivered as expected.
• Resolve customer concerns related to orders, shipments, and product issues in a professional and timely manner.
• Maintain accurate records of customer interactions, order activity, and sales support documentation.
• Assist with inventory-related communication, backorder tracking, and scheduling updates as needed.
• Provide general administrative support to the customer service and sales teams.

Qualifications:

Qualifications:

• 2+ years of experience in customer service, order processing, inside sales support, or a related role, ideally within construction, building materials, manufacturing, or distribution.
• Strong communication and interpersonal skills with a customer-focused approach.
• Experience handling order entry, quotes, and fulfillment coordination.
• Proficiency in Microsoft Office Suite and comfort working with ERP, CRM, or order management systems.
• Strong organizational skills with the ability to multitask and manage competing priorities.
• High attention to detail and commitment to accuracy.
• Ability to work effectively both independently and as part of a team.

Compensation

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