Regional Operations Manager - Great Lakes

Together, We Enhance Innovation and Growth

Applicants for this role must have Property Technology Security backgrounds!

• Provide leadership and oversight for all operational activities within the assigned region.
• Drive accountability for project execution, customer satisfaction, operational excellence, and financial performance.
• Lead and develop Project Managers, Field Managers, Supervisors, and technical teams.
• Establish and maintain operational standards, procedures, and best practices throughout the region.
• Ensure organizational goals, safety requirements, and quality standards are consistently achieved.
• Foster a collaborative and high-performance culture focused on accountability, innovation, and continuous improvement.

• Develop strategic resource plans to ensure sufficient labor, subcontractors, materials, equipment, and technical expertise are available to support project demands.
• Forecast staffing needs and collaborate with leadership and Talent Acquisition to support regional growth initiatives.
• Review labor utilization and workforce efficiency to maximize productivity and profitability.
• Ensure employees are properly trained, certified, and aligned with project requirements.
• Mentor and develop future operational leaders within the organization.

• Provide executive oversight of all projects within the region.
• Ensure projects are launched successfully through effective pre-deployment planning and cross-functional coordination.
• Monitor project schedules, budgets, risk profiles, and resource allocation.
• Support project teams in resolving escalations, removing obstacles, and mitigating operational risks.
• Lead weekly operational reviews and Work-in-Progress (WIP) meetings to evaluate project health and forecast outcomes.
• Ensure projects are delivered safely, on schedule, within budget, and to customer expectations.

• Maintain accountability for regional revenue, profitability, and operational performance.
• Review project margins and operational metrics to identify opportunities for improvement.
• Generate and provide accurate backlog, revenue, staffing, and operational forecasts to executive leadership.
• Partner with Finance and Operations Leadership to monitor business performance and implement corrective actions when necessary.
• Support annual budgeting, forecasting, and strategic planning initiatives.

• Collaborate with Sales and Engineering teams to support business development opportunities.
• Participate in bid reviews, project planning discussions, and operational strategy sessions.
• Ensure proposed solutions can be successfully executed within regional capabilities and resource constraints.
• Support customer relationship management activities and contribute to client retention and expansion efforts.
• Act as an operational subject matter expert during proposal development and project pursuit activities.

• Drive continuous improvement initiatives that enhance operational efficiency, delivery consistency, and customer satisfaction.
• Ensure compliance with company policies, safety programs, customer requirements, and industry standards.
• Analyze operational performance metrics and implement initiatives that improve execution and profitability.
• Assist executive leadership in developing and improving regional and company-wide processes and procedures.
• Promote a culture of safety, quality, accountability, and operational discipline.

• Prepare operational reports and presentations for executive leadership.
• Lead special initiatives and strategic projects as assigned.
• Perform other duties as required to support company objectives.

• 8+ years of progressive leadership experience in electronic security operations, project management, or field operations.
• 5+ years of management experience leading multi-functional teams.
• Proven experience managing operations within electronic security, low-voltage systems, property technology, data centers, critical infrastructure, or related industries.
• Demonstrated success managing multiple concurrent projects and operational teams across a geographic region.
• Experience with workforce planning, forecasting, budgeting, and operational performance management.

• Access Control Systems
• Video Surveillance/CCTV Systems
• Intrusion Detection Systems
• Physical Security Infrastructure
• Locking Systems
• Network Infrastructure
• Intercom Systems
• Enterprise Security Platforms
• Life Safety Systems
• Data Center and Critical Infrastructure Security Environments

• Strategic leadership and decision-making ability.
• Strong financial and business acumen.
• Excellent communication and relationship-building skills.
• Effective conflict resolution and problem-solving capabilities.
• Proven ability to lead organizational change and continuous improvement initiatives.
• Strong coaching, mentoring, and team development skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to teamwork, accountability, and operational excellence.

• Regional revenue achievement
• Regional gross margin performance
• Backlog growth and forecast accuracy
• On-time project delivery
• Customer satisfaction and retention
• Labor utilization and productivity metrics
• Employee retention and engagement
• Safety performance and compliance
• Quality and consistency of project execution
• Resource forecasting accuracy
• Reduction of project escalations and operational risks
• Development and retention of high-performing operational teams
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