Patient Account Representative

We are seeking a Patient Account Representative for a high-volume healthcare call center role. The Patient Account Representative will serve as the primary point of contact for patients regarding medical accounts, billing questions, and financial responsibility. This position requires a strong customer service mindset, the ability to manage a high volume of calls, and a compassionate approach when helping patients understand their balance and payment options. In this role, the Patient Account Representative will handle primarily inbound calls, while also making outbound follow-up calls to patients and family members regarding outstanding balances, account updates, and financial assistance options.

Hours: Monday - Friday 8am - 4:30pm

Responsibilities for the position include the following:

• Manage a high volume of patient calls each day, primarily inbound, related to billing questions, balances, and payment concerns.
• Explain charges, insurance payments, and patient financial responsibility in a clear and professional manner.
• Follow up with patients and family members regarding unpaid balances, missing information, and next steps on accounts.
• Set up payment plans and discuss budgeting options to help patients resolve account balances.
• Assist self-pay patients with financial assistance program information and application support.
• Process payments over the phone, including credit card transactions, and document account activity accurately in the system.
• Research returned mail and update demographic or account information as needed.
• Maintain productivity, quality, and compliance standards while delivering excellent customer service.

Qualifications:

• Previous experience in patient accounts, medical billing, healthcare customer service, collections, or a call center environment preferred.
• Strong verbal communication and active listening skills.
• Ability to explain billing and financial information with empathy and professionalism.
• Comfortable handling a high volume of calls in a fast-paced environment.
• Basic computer skills and experience documenting information in electronic systems.
• Strong attention to detail, organization, and problem-solving ability.
• Ability to work independently and manage multiple priorities.

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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