Customer Care Specialist

We are seeking a proactive and customer-focused Customer Service Representative / Account Coordinator to join our team. In this role, you will serve as a primary point of contact for customers while also supporting account management activities to help maintain strong client relationships. The ideal candidate is organized, responsive, detail-oriented, and comfortable balancing day-to-day service requests with ongoing account support.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and other communication channels
• Resolve customer issues related to orders, billing, product/service questions, and account status
• Maintain accurate customer records and document all interactions in internal systems
• Support account managers with client communication, follow-ups, reporting, and service coordination
• Help manage assigned customer accounts to ensure a high level of satisfaction and retention
• Process orders, track requests, and coordinate with internal departments to meet customer needs
• Monitor account activity and escalate service concerns or growth opportunities as needed
• Assist with onboarding new clients and ensuring a smooth transition into ongoing support
• Prepare account updates, customer summaries, and service reports
• Build positive relationships with clients by providing timely, professional, and solution-oriented support

Qualifications:

• 2+ years of customer service, client support, or account coordination experience
• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Proficiency with CRM systems and Microsoft Office Suite
• Experience supporting client accounts, sales teams, or account managers is preferred
• Relationship-building and client retention
• Order processing and account support
• Cross-functional coordination
• Time management and follow-through
• Professional phone and email etiquette

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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