Customer Service Representative

We are looking for a customer-focused team member to join our team as a Customer Service Representative. This role is ideal for someone who communicates clearly, resolves issues with confidence, and supports both service and sales-related interactions. The successful candidate will help create a positive customer experience by providing accurate guidance, strengthening client relationships, and contributing to overall service performance.

Responsibilities:
• Address customer questions and concerns promptly, evaluate each situation carefully, and provide appropriate solutions that support a high level of satisfaction.
• Maintain detailed and accurate records of customer conversations, follow-up actions, and outcomes within company systems.
• Stay informed on current products, services, and support processes so customers receive clear and reliable information.
• Partner with colleagues across sales, technical support, and other teams to escalate complicated matters and drive timely resolution.
• Build strong customer relationships through clear communication and thoughtful service, helping encourage repeat business and long-term loyalty.
• Monitor individual performance against service goals such as response times, resolution efficiency, and customer satisfaction results.
• Support inbound and outbound customer interactions that may contribute to sales opportunities while maintaining a service-first approach.

Qualifications:

• Experience in customer service, sales support, or a related client-facing position.
• Ability to communicate professionally and effectively with customers by phone, email, or other service channels.
• Strong problem-solving skills with the ability to assess concerns and determine practical next steps.
• Comfort working in a fast-paced environment while managing multiple customer needs and priorities.
• Proficiency in documenting interactions accurately and using business systems to track case activity.
• Working knowledge of inside sales, direct sales, inbound sales, outbound sales, or general sales support practices.
• Ability to collaborate with cross-functional teams to resolve issues and improve the customer experience.

Compensation

$45,000.00-$50,000.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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