Customer Service Specialist

We are looking for a Customer Service Specialist to join our team in Warrendale, Pennsylvania. This position supports customer-facing service operations by managing order-related requests, maintaining accurate records, and helping ensure timely communication across internal teams and customers. The ideal candidate brings strong administrative and customer support experience, stays organized in a fast-paced environment, and handles service inquiries with professionalism and attention to detail.

Responsibilities:
• Enter and revise service orders in company platforms while verifying that all required information is complete and accurate.
• Track active customer cases and follow up on outstanding items in partnership with senior team members or supervisors.
• Help organize onboarding and installation activities by confirming timelines, preparing documentation, and coordinating communication with internal stakeholders.
• Maintain detailed records related to service requests, customer concerns, and events that affect billing activities.
• Communicate progress updates to customers regarding case status, delivery timing, and scheduled service work.
• Review shared inboxes and intake channels, then direct requests to the appropriate operational or technical contacts for resolution.
• Identify issues involving technical complexity, pricing concerns, or non-routine service matters and elevate them to senior staff as needed.

Qualifications:

• 5+ years of experience in customer service, office administration, or a related support role.
• Background in administrative office functions, including handling documentation and coordinating day-to-day service activities.
• Experience with order entry and updating records with a high level of accuracy.
• Ability to manage customer communications effectively through email, phone, and internal systems.
• Familiarity with accounts payable support or billing-related processes is preferred.
• Experience performing receptionist or front-office style duties in a detail-focused setting is an asset.
• Strong organizational skills with the ability to prioritize multiple tasks and maintain attention to detail.

Compensation

$70,000.00-$85,000.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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