Business Requirements Analyst

We are looking for a Business Requirements Analyst to support a government client in Richmond, Virginia on a Long-term Contract engagement. In this role, you will turn policy and regulatory guidance into well-defined business and system requirements that enable an effective ServiceNow implementation. This position works closely with program stakeholders, technical teams, and implementation partners to clarify needs, document processes, and help deliver practical solutions aligned with organizational goals.

Responsibilities:

• Interpret policy, regulatory, and operational guidance to identify business needs and translate them into structured functional and system requirements.

• Produce clear documentation such as business requirements, process flows, use cases, and workflow narratives to support solution design and delivery.

• Partner with program leadership, business users, and technical teams to align expectations, resolve gaps, and ensure shared understanding of requirements.

• Support the ServiceNow implementation by preparing detailed requirement artifacts that guide configuration, testing, and deployment activities.

• Evaluate current and future-state business processes to recommend improvements that increase efficiency and strengthen program operations.

• Facilitate requirements gathering sessions, stakeholder interviews, and working meetings to capture priorities and validate business needs.

• Collaborate across cross-functional teams in Agile environments to refine requirements and maintain traceability throughout the project lifecycle.

• Leverage productivity tools, including AI-assisted platforms where appropriate, to accelerate documentation and requirements development.

Qualifications:

• 5+ years of experience in business analysis, requirements elicitation, and functional documentation within complex enterprise environments.
• Hands-on experience supporting implementations of ServiceNow, Workday, or other HR-related platforms.
• Strong ability to create business requirements documents, functional specifications, workflows, and related process documentation.
• Experience working with both functional and non-functional requirements and translating business needs for technical audiences.
• Familiarity with Agile Scrum methodologies and collaboration across cross-functional teams.
• Knowledge of government programs, public sector operations, or large-scale benefits environments is preferred.
• Exposure to tools and technologies such as HRIS platforms, Microsoft SQL, Microsoft Copilot, ChatGPT, or other AI-enabled productivity solutions.

Compensation

$45.00-$55.00 Hourly

About Us

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