APAC People Operations Specialist

We are seeking a highly organized and adaptable APAC People Operations Specialist to support key People Operations initiatives across the Asia-Pacific region. This role serves as a critical partner between employees, business stakeholders, and global HR teams to ensure people processes are delivered effectively, efficiently, and with a strong focus on employee experience.

The ideal candidate will bring a combination of People Operations expertise, HR process improvement experience, and strong project coordination skills. This individual will be comfortable managing multiple priorities, collaborating across regions, and helping implement scalable HR programs, systems, and operational enhancements.

Key Responsibilities

People Operations & Process Improvement

• Support the design, implementation, and continuous improvement of People Operations processes, programs, and initiatives.
• Develop, document, and maintain standard operating procedures (SOPs) to improve consistency, efficiency, and compliance.
• Identify opportunities to streamline workflows and enhance the employee experience through operational improvements.
• Assist with process documentation, change management activities, and stakeholder communications.

HR Systems & Project Support

• Support the implementation, enhancement, and optimization of HR systems and related technologies.
• Participate in requirements gathering, testing, data validation, user acceptance testing, system rollouts, and post-launch support.
• Coordinate cross-functional stakeholders, track project milestones, manage action items, and support issue resolution.
• Partner with internal teams to ensure new processes and systems align with business needs and operational requirements.

Employee Support & Service Delivery

• Serve as a key point of contact for employee inquiries, ensuring timely, accurate, and customer-focused support.
• Partner with HR Operations, Payroll, Benefits, HR Systems, and other stakeholders to resolve employee issues and support ongoing operations.
• Maintain a high level of service excellence while managing multiple priorities and deadlines.

Stakeholder Collaboration

• Build strong relationships with regional and global stakeholders across HR and business functions.
• Translate business needs into practical, scalable operational solutions.
• Support organizational changes and adoption of new people processes, systems, and programs.
• Contribute to a collaborative and inclusive employee experience across diverse teams and locations.

Qualifications:

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• 5+ years of experience in People Operations, HR Operations, Shared Services, or a related HR function.
• Experience supporting employee populations in APAC and working within multinational or fast-paced organizations.
• Knowledge of regional employment practices and HR compliance requirements within APAC.
• Experience supporting HRIS, workforce management, payroll-related processes, or other HR technology platforms.
• Proven experience developing, documenting, and implementing operational processes and SOPs.
• Strong project coordination and stakeholder management skills.
• Excellent problem-solving, organizational, and analytical abilities.
• Strong attention to detail with a high degree of ownership and accountability.
• Ability to work effectively in a multicultural, global environment.
• Fluency in Mandarin Chinese and English, with strong written and verbal communication skills in both languages.

Preferred Qualifications

• Experience supporting HR technology implementations or process transformation initiatives.
• Familiarity with time and attendance systems, HR service delivery models, or employee support functions.
• Experience partnering with regional and global teams across multiple countries and business functions.

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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