Customer Relations Representative

We are looking for a Customer Relations Representative to support customers by managing incoming calls, documenting claim-related details, and helping ensure each interaction is handled with accuracy and care. This Long-term Contract position is based in San Diego, California, and is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and enjoys solving service-related issues. The person in this role will work closely with internal teams to route inquiries appropriately, maintain complete records, and contribute to a dependable customer experience.

Responsibilities:
• Respond to inbound customer calls and gather essential information related to first reports of injury with a high level of accuracy.
• Enter claim and service details into internal platforms while maintaining complete and well-organized records.
• Use attentive listening and thoughtful follow-up questions to understand concerns and provide effective support.
• Direct inquiries to the correct departments and coordinate with internal partners to help resolve outstanding service matters.
• Identify service or workflow concerns early and communicate them to Customer Care leadership to reduce interruptions.
• Follow established policies, training expectations, supervisory guidance, and applicable regulations in all customer interactions.
• Build working knowledge of company procedures and service practices to improve response quality and efficiency.

Qualifications:

• At least 1 year of experience in customer service, administrative support, or a related office-based role.
• Strong verbal and written communication skills with the ability to manage multiple tasks at once.
• Demonstrated ability to address customer concerns professionally and apply sound problem-solving skills.
• Comfortable performing data entry work with close attention to detail and record accuracy.
• Ability to work effectively with cross-functional teams and escalate issues when needed.
• High school diploma or equivalent is required; additional college education is an advantage.
• Experience handling inbound calls, claim-related documentation, or administrative assistance is preferred.

Compensation

$23.75-$27.50 Hourly

About Us

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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