Bilingual Customer Service / Order Entry Specialist

We are seeking a detail-oriented and customer-focused Bilingual Customer Service / Order Entry Representative to join our team. In this role, you will support customers by handling inquiries, processing orders accurately, and ensuring a high level of service throughout the order lifecycle. The ideal candidate is fluent in both English and Spanish, has strong communication skills, and thrives in a fast-paced environment. Key Responsibilities: Provide detail oriented customer service in both English and Spanish via phone, email, and chat. Enter customer orders accurately into the system and verify pricing, product availability, and shipping details. Respond to questions regarding order status, products, billing, and delivery updates. Resolve customer issues, complaints, and discrepancies in a timely and detail oriented manner. Communicate with internal departments such as sales, warehouse, and shipping to ensure smooth order fulfillment. Maintain accurate customer records and documentation in company systems. Process returns, exchanges, and order changes as needed. Support team goals by delivering excellent service and meeting productivity expectations.

Qualifications:

Qualifications: Fluency in English and Spanish required. Previous experience in customer service, order entry, call center, or administrative support preferred. Strong data entry skills with a high level of accuracy and attention to detail. Proficiency with Microsoft Office and experience using ERP, CRM, or order management systems is a plus. Excellent verbal and written communication skills. Strong problem-solving skills and the ability to manage multiple tasks effectively. High school diploma or equivalent required; additional education is a plus.

Compensation

$18.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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