Customer Service Specialist

Position Overview

We're seeking a Customer Service Specialist to serve as a key point of contact for customers, providing exceptional support and ensuring a positive customer experience. This role combines customer service, account support, problem resolution, and administrative coordination. The ideal candidate is a strong communicator who enjoys helping others, can navigate multiple systems simultaneously, and thrives in a fast-paced environment. This position plays an important role in maintaining customer satisfaction, strengthening client relationships, and supporting day-to-day business operations.

Day-to-Day Responsibilities

• Serve as the primary point of contact for customers via phone, email, and online inquiries.
• Respond to customer questions regarding products, services, orders, billing, and account information.
• Resolve customer concerns promptly while maintaining a professional and positive customer experience.
• Process customer orders, requests, and account updates accurately and efficiently.
• Monitor order status and communicate updates to customers.
• Maintain accurate customer records and account information within company systems/ CRM.
• Prepare reports and track service metrics as requested.
• Build and maintain positive customer relationships through proactive communication.
• Identify opportunities to improve service delivery and customer satisfaction.

Qualifications:

• 2+ years of customer service, customer support, call center, order processing, account management, or administrative experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Experience using CRM platforms such as Salesforce, HubSpot, Zendesk, or similar systems.
• Experience with ERP systems, order management, or inventory platforms.
• Associate's or Bachelor's degree preferred

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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