Customer Service Representative

We are looking for a Customer Service Representative to join a team in Missouri in a contract-to-permanent capacity. This position is ideal for someone who enjoys helping customers, handling a steady volume of interactions, and resolving concerns with care. The role supports a fast-moving service environment where strong communication, accuracy, and follow-through are essential to creating a positive customer experience.

Responsibilities:
• Respond to inbound customer contacts and provide timely support for questions related to accounts, orders, billing, and general service needs.
• Investigate customer concerns, including disputes and account-related issues, and work toward clear, accurate resolutions.
• Use attentive listening and clear communication to build trust and deliver a helpful, customer-focused experience.
• Manage difficult conversations with composure, de-escalating concerns while identifying practical next steps.
• Coordinate with internal partners to address service issues and ensure customers receive complete and timely follow-up.
• Assist with account setup, updates, maintenance activities, and related customer communications with strong attention to detail.
• Enter and update customer information accurately in company systems, documenting interactions, actions taken, and final outcomes.
• Support both inbound and outbound call activity as needed while balancing multiple priorities in a high-volume environment.

Qualifications:

• Previous experience in customer service, call center support, or a similar customer-facing role.
• Ability to handle inbound calls efficiently while maintaining professionalism and a positive attitude.
• Experience with order entry, account support, or related administrative service tasks.
• Strong verbal and written communication skills with the ability to explain information clearly.
• Proven ability to manage challenging customer situations and work toward effective resolution.
• Comfortable multitasking, staying organized, and maintaining accuracy in a fast-paced setting.
• Proficiency with computer systems and data entry for documenting customer interactions and updates.

Compensation

$21.00-$21.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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