IT Manager

We are seeking an experienced IT Manager to serve as the company’s sole IT resource, providing end-to-end technology support across manufacturing, packaging, warehouse, and corporate environments. This is a highly hands-on role responsible for managing all aspects of IT independently, from day-to-day service desk support and user troubleshooting to infrastructure maintenance, systems administration, vendor coordination, and technology planning. The ideal candidate will be comfortable working autonomously, resolving a high volume of technical issues, and ensuring reliable, secure IT operations across the business.

Responsibilities:

• Act as the single point of contact for all IT needs, delivering responsive support to users across operational and corporate teams.
• Provide extensive service desk, desktop support, and troubleshooting for hardware, software, network connectivity, printers, communication tools, Microsoft 365, and other business systems.
• Oversee the performance, maintenance, and support of all company technology assets, including workstations, servers, network infrastructure, internet services, and connected devices.
• Support core business and operational platforms used across production and office functions, including manufacturing systems, Microsoft 365, e-commerce tools, and accounting-related integrations.
• Monitor system performance and quickly resolve technical issues to minimize downtime and keep business-critical applications and production-support technologies running smoothly.
• Independently manage infrastructure and system improvements, including upgrades, patching, enhancements, and technology projects that improve efficiency, reliability, and security.
• Administer user accounts, permissions, access controls, and security settings across business systems and facility-related technologies.
• Maintain backup processes, disaster recovery measures, and business continuity practices to reduce risk and protect company operations.
• Create and maintain IT documentation, procedures, asset records, and policies to support consistency, compliance, and operational effectiveness.
• Coordinate with outside vendors, consultants, and service providers for escalated support, procurement, system changes, and ongoing technology needs.
• Evaluate and recommend new tools, systems, and process improvements that can enhance productivity, strengthen security, and support business growth.

Qualifications:

• At least 5 years of IT support experience

• Strong background in Microsoft 365 administration, networking, cybersecurity, cloud platforms, and systems administration.

• Experience supporting business or manufacturing system environments in an operational setting.

• Clear communication skills with the ability to work effectively with leadership, employees, and external partners.

• Comfortable in a fast-paced environment where a significant portion of the role involves hands-on troubleshooting, service desk support, and resolving urgent technical issues independently.

Compensation

$95,000.00-$110,000.00 Yearly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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