Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in Palo Alto, California. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and access-related issues while delivering responsive service. The role focuses on maintaining a reliable desktop environment, assisting with Windows-based systems, and ensuring support requests are handled efficiently and professionally.

Responsibilities:
• Provide first-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users.
• Diagnose and resolve problems related to Microsoft Windows environments, including Windows 10 system performance and usability concerns.
• Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory.
• Respond to service desk tickets in a timely manner, document troubleshooting steps, and communicate resolution status clearly to users.
• Escalate more complex incidents when needed while maintaining ownership of issues through completion.
• Assist with workstation setup, software installation, and general configuration to support daily business operations.
• Perform routine troubleshooting to identify root causes and restore service with minimal disruption to users.

Qualifications:

• Hands-on experience supporting desktop users in a help desk or desktop support capacity.

• Working knowledge of Active Directory for common user account and access administration tasks.

• Proficiency with both Mac and Windows OS

• Ability to perform basic troubleshooting across hardware, software, and end-user access issues.

• Experience working with service desk ticketing systems to track, update, and resolve support requests.

• Experience with Google Workspace, Okta, Slack, Jamf and MS365

Compensation

$40.00-$45.00 Hourly

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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