Dispatcher

We are looking for a dependable Dispatcher to support daily student transportation operations. This contract opportunity with permanent potential is ideal for someone who can balance route coordination, fast communication, and strong customer service in a time-sensitive environment. The person in this role will help keep service running smoothly by managing driver activity, responding to changes throughout the day, and maintaining accurate operational records.

Responsibilities:
• Direct daily assignment of school bus drivers for recurring routes, athletic events, and special trip requests.
• Oversee route progress during service hours and provide timely guidance to drivers when issues arise on the road.
• Relay schedule adjustments, detours, delays, and urgent updates to drivers, school contacts, and internal leadership.
• Monitor attendance for driving staff and secure coverage when callouts or unexpected scheduling gaps occur.
• Keep transportation documentation current, including route details, driver allocations, incident notes, and service logs.
• Address questions and concerns from schools, parents, and transportation team members with professionalism and clarity.
• Support route development efforts while helping ensure operations align with company standards and transportation rules.
• Partner with operations, maintenance, and leadership teams to reduce disruptions and maintain dependable service.
• Make sound decisions during time-sensitive situations to limit delays and restore service efficiently.

Qualifications:

• Prior experience in dispatch, transportation, logistics, customer support, call center service, or operations is preferred.
• Strong verbal and written communication skills with the ability to solve problems quickly and effectively.
• Ability to manage multiple priorities in a fast-moving environment without losing attention to detail.
• Comfort using Microsoft Office applications and dispatch or transportation management systems.
• Well-developed organizational skills and a high level of accuracy in recordkeeping and scheduling tasks.
• Ability to stay composed, attentive to detail, and responsive during urgent or high-pressure situations.
• High school diploma or equivalent is required.
• Dependable attendance and flexibility to work overtime, including early mornings during high-volume periods, are essential.

Compensation

$33.25-$38.50 Hourly

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