Customer Service Lead

Our client is looking for an experienced Customer Service Lead to guide day-to-day service operations and support a high-performing team. This role combines frontline customer support with team leadership, making it ideal for someone who can balance hands-on problem solving with process improvement. The successful candidate will strengthen service standards, build cross-functional partnerships, and help create an organized, responsive customer experience.

THIS POSITION IS 100% IN-OFFICE

Salary: $60,000-$70,000/year (paid hourly)

Benefits: Health: BCBC PPO (high deductible) or HMO. HSA with company contribution, no dental, no vision, 401K with contribution, 2 weeks PTO, 7 sick days, standard holidays

*ORDER ENTRY INTO A CRM AT A MANUFACTURING COMPANY IS REQUIRED. CANDIDATES WITHOUT THIS EXPERIENCE WILL NOT BE CONSIDERED*

Responsibilities:

• Support a small customer service team, providing guidance that strengthens performance, consistency, and individual growth.

• Contribute directly to daily service activity by responding to customer questions, resolving concerns, and assisting with routine account and order-related needs.

• Set team priorities and performance expectations while reinforcing accountability for service levels, quality, and follow-through.

• Review workloads, turnaround times, order accuracy, and overall service effectiveness to identify areas needing attention.

• Take ownership of complex or escalated customer matters and drive practical resolutions in a timely, effective manner.

• Partner with internal groups such as sales, operations, purchasing, and logistics to ensure customer requests are addressed accurately and efficiently.

• Maintain complete and reliable customer and order records, ensuring documentation is up to date and aligned with business requirements.

• Recognize recurring service challenges, investigate underlying causes, and implement improvements that reduce repeat issues.

• Lead onboarding, coaching, and performance feedback efforts for team members while fostering a cooperative and customer-focused environment.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Qualifications:

• At least 5 years of experience in customer service, including prior responsibility for leading a service team either diretly or indirectly.

• Proven leadership qualities.

• Strong attention to detail with a consistent focus on accuracy in orders, records, and communication.

• Comfortable taking an active, hands-on role in day-to-day customer service operations.

• Clear written and verbal communication skills, with the ability to handle customer concerns with sound judgment and professionalism.

• Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.

• Proficiency with Microsoft Office and experience using CRM, order management, or customer service platforms such as HubSpot.

Compensation

$60,000.00-$70,000.00 Yearly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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