Field Deployment Project Manager
Viken Detection is looking for a Field Deployment Project Manager to lead the successful installation and deployment of our industry-leading security and detection systems at customer sites worldwide.
Our Company
Viken Detection provides enabling security imaging and material identification solutions that help law enforcement and safety inspection professionals keep the public safe from drug trafficking, terrorism, and environmental hazardous threats. The company’s innovative vehicle scanners, the OSPREY PortalTM series, and its handheld products, the HBI-120TM, NIGHTHAWK-HBITM, FOXHOUND-HNATM and Pb200i are the recognized leaders in their markets. Viken Detection is headquartered just west of Boston in Burlington, Massachusetts. For more information, visit www.vikendetection.com
Summary
The Field Deployment Project Manager is responsible for planning, coordinating, and executing customer deployment projects from initial kickoff through final acceptance. This individual will serve as the primary point of contact for customers, installation partners, and internal teams, ensuring projects are completed safely, on time, within budget, and to customer expectations.
This role combines project management, customer engagement, field operations, and technical coordination. The ideal candidate is organized, proactive, and comfortable working in dynamic environments while managing multiple priorities simultaneously.
- Lead deployment projects through the full project lifecycle, including planning, scheduling, execution, installation, commissioning, and customer handoff.
- Develop and maintain project schedules, budgets, resource plans, and deployment documentation.
- Serve as the primary customer-facing project lead throughout deployment activities.
- Coordinate activities across Engineering, Operations, Manufacturing, Supply Chain, Service, and external installation partners.
- Manage project risks, identify potential obstacles, and implement mitigation plans to ensure successful project execution.
- Support onsite installation and deployment activities and provide leadership during critical project milestones.
- Facilitate project meetings, status reviews, and post-deployment lessons learned sessions.
- Monitor project costs and ensure projects remain within approved budgets.
- Track project deliverables and maintain accurate records of installation progress, customer feedback, and action items.
- Work closely with technical teams to resolve field issues and support successful system acceptance.
- Assist in developing and improving deployment processes, tools, and best practices.
- Support domestic and international customer deployments as required.
- Bachelor's degree in Engineering, Project Management, Technical Management, Business, or a related field, or equivalent combination of education and experience.
- 5+ years of project management experience supporting technical deployments, installations, field operations, infrastructure, industrial systems, telecommunications, security systems, or related industries.
- Demonstrated experience managing multiple projects and coordinating cross-functional teams.
- Strong organizational, planning, and problem-solving skills.
- Excellent verbal, written, and presentation communication skills.
- Experience interacting directly with customers, vendors, and external partners.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Project.
- Ability to travel domestically and internationally up to 40%.
- Valid passport or ability to obtain one.
Preferred
- Project Management Professional (PMP), CAPM, or equivalent certification.
- Experience with hardware-based technology deployments, security systems, industrial equipment, automation systems, or electromechanical products.
- Experience working with international customers and remote project teams.
- Familiarity with Salesforce or other CRM/project tracking systems.
- Experience in security, defense, inspection, detection, or public safety industries.
- Knowledge of manufacturing, systems integration, or field service operations
Physical Requirements
· Ability to travel frequently by air and ground transportation.
· Ability to work in various customer and deployment environments, including industrial, transportation, and outdoor locations.
· Ability to lift and move up to 25 pounds when required.
· Ability to stand, walk, and work onsite for extended periods during installation and deployment activities.
Additional Information
?Location: This role is based in Burlington, MA. We are seeking local candidates, as relocation assistance is not available.
?Work Authorization: Applicants must be authorized to work in the U.S. on a full-time basis. We are unable to provide visa sponsorship for this position.
Equal employment opportunity, including veterans and individuals with disabilities.
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