Administrative Assistant

We are looking for an organized Administrative Assistant to support service operations and customer communication for a Contract position based in Fresno, California. This role is ideal for someone who can manage documentation, coordinate scheduling, and keep invoicing and administrative records accurate in a fast-paced office setting. The successful candidate will help ensure service requests, technician activity, and customer updates are handled efficiently while maintaining strong attention to detail.

Responsibilities:
• Prepare and enter work orders for service visits, inspections, repair activities, and project-related assignments.
• Review incoming requests to confirm details are complete, accurate, and aligned with scheduling and resource needs.
• Examine technician service notes each day, identify missing information, and follow up on outstanding items when needed.
• Maintain organized records for service paperwork, project files, drawings, revision histories, and related documentation.
• Process billing for alarm-related service calls as well as larger fixed-price agreements.
• Respond to inbound customer calls, document concerns clearly, and direct requests to the appropriate team members.
• Coordinate appointment calendars, technician dispatches, and inspection schedules based on urgency, commitments, and staff availability.
• Communicate with customers, technicians, project managers, and contractors to share updates on service timing and project progress.
• Monitor recurring service deadlines and participate in weekly meetings to report administrative updates and capture next steps.

Qualifications:

• 2+ years of experience in an administrative assistant or office support role.
• Ability to manage inbound calls, data entry, filing, and general front-office responsibilities with accuracy.
• Experience handling scheduling, dispatch coordination, or service-related administrative workflows.
• Strong written and verbal communication skills for interacting with customers and internal teams.
• Proficiency in documentation management, recordkeeping, and invoice processing.
• Familiarity with alarm systems, fire alarm documentation, or detection-related service environments is preferred.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines in a busy setting.

Compensation

$18.00-$20.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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