Customer Service Representative

Robert half is looking for a Customer Service Representative to join a dynamic team in Deer Park, Illinois on a Contract basis. This role is well suited for someone who stays composed in a high-volume environment, communicates clearly with a range of stakeholders, and enjoys resolving questions with accuracy and care. The position focuses on supporting customers, clients, and branch teams through phone and system-based interactions while maintaining strong attention to detail across multiple platforms.

Customer Service Representative Responsibilities:

• Respond to a large volume of inbound inquiries and provide timely, detail-focused support to candidates, clients, and branch staff.

• Research payroll and service concerns, gather relevant information, and guide each issue through to an accurate resolution.

• Record, update, and maintain transaction details in multiple systems, escalating items when additional payroll review is needed.

• Clarify service processes, expected timelines, and available solutions so users understand next steps and available resources.

• Promote and explain self-service options and communication tools to help users complete common tasks more efficiently.

• Handle unscripted conversations with sound judgment, adapting communication style to address unique situations and concerns effectively.

• Partner with cross-functional teams to coordinate follow-up, resolve open items, and ensure a consistent service experience across channels.

• Support both phone-based and inbox-driven workflows, balancing customer interactions with accurate documentation and order-related entry tasks.

If you are interested in this Customer Service Representative role, please submit your resume today!

Qualifications:

• Prior experience in customer service, call center support, or a similar high-volume service environment.
• Ability to manage inbound calls, outbound follow-up, and shared inbox activity with professionalism and efficiency.
• Experience entering and updating information accurately in CRM systems and other business platforms.
• Strong verbal and written communication skills with the ability to explain processes clearly to different audiences.
• Demonstrated problem-solving ability and confidence handling real-time service issues with minimal scripting.
• High level of attention to detail and organizational skills when documenting transactions and tracking follow-up actions.
• Comfortable working the required schedule, including Monday, Tuesday, and Friday hours that differ from Wednesday and Thursday shifts.

Compensation

$27.00-$27.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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