Collections Specialist

We are looking for a Collections Specialist to join our team in Boca Raton, Florida in a contract capacity with the potential for a long-term opportunity. This role is ideal for a detail-focused individual who can manage business-to-business collections with confidence, communicate effectively with customers and internal teams, and keep account activity organized and current. The successful candidate will help improve aging performance, support timely reporting, and contribute to a responsive accounts receivable operation.

Responsibilities:
• Manage an assigned portfolio of accounts and drive collection efforts to support monthly and annual delinquency targets, with attention to balances that are more than 60 days past due.
• Record collection outreach and account status updates thoroughly so payment activity, follow-up actions, and next steps are easy for the accounts receivable team to track.
• Prepare clear and timely updates for aging reports to help support accurate weekly reviews and month-end reporting.
• Partner with the AR Manager by providing regular credit hold updates and helping facilitate account release when payment issues are resolved.
• Identify higher-risk accounts, investigate ongoing payment concerns, and escalate matters to the AR Manager when outside collection placement should be considered.
• Reconcile account balances and supporting details when evaluating write-offs or third-party collection decisions.
• Respond promptly to customer emails and manage internal and external case or ticket requests within required service expectations.
• Handle a mix of mid-sized accounts as well as key customer accounts while maintaining consistency and professionalism in follow-up.
• Perform additional accounts receivable and collection-related duties as needed to support team objectives.

Qualifications:

• At least 5 years of business-to-business collections and account reconciliation experience.
• Strong written and verbal communication skills with the ability to interact professionally with customers and internal stakeholders.
• Demonstrated ability to analyze payment behavior, recognize trends, and take appropriate collection action.
• Experience working effectively in a fast-paced, deadline-driven environment, including availability for overtime when needed.
• Ability to work independently while also contributing as a collaborative member of the team.
• Proficiency with NetSuite, Microsoft Excel, and Microsoft Word.
• Strong organization, attention to detail, problem-solving, and negotiation skills.
• High school diploma required; an associate degree is preferred.

Compensation

$22.80-$26.40 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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