Collections Specialist

We are looking for a Collections Specialist to support a Financial Services team in Tennessee. This Long-term Contract opportunity is ideal for someone who is confident handling a fast-paced call environment, communicating with customers about past-due accounts, and maintaining accurate account records. The role combines collections, customer service, payment processing support, and administrative tasks, making it a strong fit for a detail-oriented individual who can stay composed under pressure.

Responsibilities:
• Contact customers by phone to resolve overdue balances and encourage timely repayment through clear, respectful communication.
• Record and update payments, fees, and account activity accurately while following established company procedures and compliance standards.
• Maintain complete and organized customer records, including loan applications, supporting documents, and related account information.
• Support branch operations by entering data, preparing files, and assisting with clerical duties such as organizing paperwork and maintaining documentation.
• Follow applicable company guidelines as well as state and federal lending requirements in all collection and account-handling activities.
• Manage a high volume of inbound and outbound calls while delivering responsive service and clear account information to customers.
• Assist with reporting and account documentation needs tied to title records and other required financial tracking processes.
• Take on additional operational tasks assigned by leadership to help maintain efficient day-to-day workflow.

Qualifications:

• High school diploma or equivalent required.

• Experience in customer-facing service, such as retail, sales, cash handling, or call center support.

• Ability to manage frequent phone interactions and remain detail oriented in a high-call-volume setting.

• Working knowledge of computers and business software, including data entry systems, CRM tools, and Microsoft Excel.

• Strong communication skills with the ability to build rapport and handle sensitive payment conversations effectively.

• Must be eligible to pass a criminal screening process required for all candidates.

• Bilingual Spanish skills are highly preferred, including conversational and business-level reading, writing, and speaking ability.

Compensation

$19.00-$20.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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