Call Center Specialist

We are looking for a Call Center Specialist to support customers through a Long-term Contract opportunity. In this role, you will handle inbound inquiries, deliver timely and detail-focused assistance, and help ensure each customer interaction is resolved accurately and efficiently. This position is ideal for someone who communicates clearly, stays organized in a high-volume setting, and is committed to maintaining strong service standards.

Responsibilities:
• Respond to incoming customer calls and provide courteous, solution-focused support for a range of service needs.
• Document interactions thoroughly and complete required records, forms, and system updates with a high level of accuracy.
• Share recurring customer concerns, service patterns, and feedback with leadership and other relevant team members.
• Build and maintain strong knowledge of products, services, sales information, and internal systems with guidance from management.
• Meet established performance expectations related to call handling efficiency, quality, and follow-up activities.
• Use customer service software and basic office tools to manage inquiries and process information effectively.
• Listen carefully to customer concerns, ask clarifying questions, and provide clear next steps or resolutions.
• Support additional service-related tasks and team priorities as needed.

Qualifications:

• At least 6 months of experience in an inbound call center or similar customer service environment.
• Strong verbal and written communication skills, including proper grammar, clear speaking ability, and a detail-oriented phone presence.
• Excellent listening skills with the ability to understand customer needs and respond appropriately.
• Proven reliability and a consistent record of dependability in a structured work setting.
• Ability to achieve performance goals such as call volume, talk time, after-call work, occupancy, and quality metrics.
• Comfortable working in a fast-paced environment while managing multiple tasks efficiently.
• Familiarity with customer service systems, basic office functions, and related call center tools.
• Knowledge of call center customer service practices; exposure to Ethernet-related support is a plus.

Compensation

$16.00-$18.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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