Customer Service Representative

We are looking for a Customer Service Representative to support daily customer interactions for a Contract position based in Pasadena, California. This role focuses on delivering prompt, courteous assistance by phone and email while accurately handling order information, appointment scheduling, and related administrative tasks. The ideal candidate is comfortable in a fast-paced service environment, communicates clearly, and stays organized when managing a high volume of inbound and outbound activity.

Responsibilities:
• Respond to incoming customer calls with professionalism, provide accurate information, and resolve routine questions or concerns.
• Place outbound calls to follow up on customer needs, confirm details, and support service-related activities.
• Manage email communications by answering inquiries, documenting updates, and directing issues to the appropriate teams when needed.
• Enter customer information, service details, and order data into internal systems with a high level of accuracy.
• Process order-related requests and verify records to help maintain smooth and timely customer support operations.
• Coordinate and schedule appointments while confirming availability and updating calendars or system records.
• Use Microsoft Word and Excel to prepare, track, and maintain customer service documentation and reports.
• Support call center operations by maintaining organized records and assisting with process updates or workflow changes as assigned.

Qualifications:

• Previous experience in customer service, call center support, or a similar client-facing environment is preferred; entry-level candidates will also be considered.
• Ability to handle a high volume of inbound and outbound calls while maintaining a positive and detail-focused tone.
• Strong written communication skills with experience managing customer correspondence through email.
• Accurate data entry skills and attention to detail when updating customer, appointment, and order information.
• Proficiency in Microsoft Word and Microsoft Excel for basic documentation and tracking tasks.
• Ability to prioritize multiple tasks, stay organized, and work effectively in a fast-paced setting.
• Strong interpersonal skills and a customer-focused approach to problem-solving and service delivery.

Compensation

$23.75-$27.50 Hourly

About Us

TalentMatch^®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.