Sr. Customer Service Representative

We are looking for an experienced Sr. Customer Service Representative to support customer operations for a growing technology organization in California. This long-term contract position will focus on delivering accurate order support, billing coordination, account assistance, and operational follow-through across multiple customer channels. The ideal candidate is highly organized, comfortable managing competing priorities, and confident working with cross-functional teams to keep customer-facing processes running smoothly.

Responsibilities:
• Oversee customer hardware orders from intake through completion, ensuring timely and accurate processing across multiple request channels.
• Create pricing documents, issue invoices, and update recurring billing details to maintain accurate customer account records.
• Monitor outstanding payments, assist with collection follow-up, and partner with accounting teams to resolve invoice-related questions.
• Produce and maintain inventory reports, stock status updates, and other operational records used for customer support and planning.
• Coordinate provisioning, account setup, service activations, and fulfillment tasks with internal departments to support successful delivery.
• Communicate shipping progress, tracking details, and order status updates to customers and stakeholders in a clear and timely manner.
• Maintain organized trackers, documentation, and support records to improve visibility and operational accuracy.
• Participate in regular operations discussions and collaborate with internal teams to address issues, streamline workflows, and support continuity of service.

Qualifications:

• At least 5 years of experience in customer service, customer operations, order management, billing support, or a related business support function.
• Demonstrated ability to manage invoicing, billing collection activities, and customer account documentation with strong attention to detail.
• Proficiency using Windows PC environments and business systems such as Salesforce Platform or similar CRM and workflow tools.
• Strong communication skills with the ability to provide attentive support to customers and coordinate effectively with internal teams.
• Proven organizational and multitasking skills in fast-paced settings with multiple active priorities.
• Ability to work independently, follow established procedures, and escalate issues appropriately when needed.
• Experience supporting regulated or structured service environments, including familiarity with TRICARE, is preferred.

Compensation

$26.66-$30.87 Hourly

About Us

TalentMatch^®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.