Service Desk Analyst I

Full-time, on-site position in Bonita Springs, FL.

This position would be a 10am-7pm shift M-F.

Interviews are actively being scheduled - APPLY NOW!

Day in the life:

• Handle inbound support calls and create tickets (ServiceNow preferred, Zendesk acceptable)
• Support ~30–35 calls per day (team handles ~250/day total)
• Troubleshoot and resolve issues across: Workstations, Mobile devices, Proprietary software, Printers
• Assist with tasks such as:, Password resets and account unlocks (Active Directory – light use), Email signature updates, Access requests, Break/fix troubleshooting
• Escalate complex issues to L2 team as needed
• Follow structured troubleshooting processes to identify and resolve issues efficiently

Environment/Team:

• Team of 6 currently, adding 1 more L1
• 2 L2 technicians handle escalations and callbacks
• High-volume support environment (heavier Mondays, lighter Fridays)

Qualifications:

Top requirements/must haves:

• Strong customer service / communication skills (must be able to explain tech to non-technical users such as truck drivers)
• Prior help desk or technical support experience preferred
• Open to entry-level candidates or recent college graduates
• Critical thinking and troubleshooting mindset

Nice to haves: ServiceNow, Zendesk or ticketing system experience. Some sort of certs or technical education is a bonus.

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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