Customer Service Rep

Job Summary

We are seeking a Customer Service Specialist to provide outstanding support to customers and help ensure a positive client experience. The ideal candidate is professional, detail oriented, and skilled at resolving inquiries efficiently across phone, email, and other communication channels. Based on general knowledge.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner. Based on general knowledge.
• Resolve issues related to orders, billing, accounts, products, or services. Based on general knowledge.
• Maintain accurate customer records and document all interactions in the appropriate systems. Based on general knowledge.
• Escalate complex concerns to the appropriate department when needed. Based on general knowledge.
• Provide product, service, and policy information to customers. Based on general knowledge.
• Support internal teams by sharing customer feedback and identifying service improvement opportunities. Based on general knowledge.

Qualifications:

Qualifications

• 1+ years of customer service, call center, or client support experience preferred. Based on general knowledge.
• Strong verbal and written communication skills. Based on general knowledge.
• Proficiency with Microsoft Office and customer relationship management systems preferred. Based on general knowledge.
• Excellent problem-solving and multitasking abilities. Based on general knowledge.
• High school diploma or equivalent required; additional education is a plus. Based on general knowledge.

Preferred Skills

• Experience with CRM systems or project coordination is relevant for administrative and customer support professionals. (Source: Job Search Strategies Guide.pdf)
• Strong interpersonal skills and the ability to build rapport with customers. Based on general knowledge.
• Ability to work in a fast-paced environment while maintaining accuracy. Based on general knowledge.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.