Success Coach, Catto Scholarship

Job Title: Success Coach, Catto Scholarship
Salary Range: $50,000.00 Annually
Location: Main Campus - Philadelphia, PA
Job Type: Full-Time Administrator
Job Number: 2026-00083
Department: Strategic Initiatives & Comm Engage
FLSA: Exempt

Job Description:

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Position Summary

The Catto Scholarship is a “last dollar” opportunity that includes multiple evidence-based
supports to help students achieve academic success. The Success Coach will provide a
broad range of supportive services including, but not limited to, on-going intensive case
management; facilitating connections to campus academic, social-emotional, basic
needs, and transfer and career resources and activities in a concerted effort to best
facilitate academic and personal success to ensure retention and on-time graduation for
all Catto Scholarship students.

Essential Responsibilities

• Proactively provide targeted and individualized support services to a caseload of
  over 100 Catto Scholars.
• Create individualized success plans (ISP) with and for each Catto Scholarship
  student on assigned caseload.
• Actively monitor and analyze data pertaining to all students on assigned caseload
  to triage, prioritize, and inform outreach frequency and strategies.
• Document and collect data on students’ progress and level of participation in
  required programming toward meeting benchmarks and maintaining Catto
  Scholarship eligibility.
• Assess the students’ need for services and supports and coordinate the
  connection to relevant departments for enrollment and financial aid issues,
  academic advising and educational support services, counseling, 4-year transfer
  opportunities and career development resources and basic needs resources and
  supports.
• Facilitate and track the distribution of Catto Scholarship food, book and
  transportation stipends for each Catto Scholar student on assigned caseload.
• Monitor the usage of Catto Scholarship food, book and transportation stipends for
  each student on assigned caseload for data collection, reporting and budget
  purposes.
• Develop, coordinate, & facilitate monthly workshops for Catto Scholars that
  support academic success and career & transfer-readiness.
• Actively participate in the Catto Scholarship’s cross-functional Recruitment Team,
  Retention Team, and/or Graduation & Success Team.
• Actively participate in Student Assistance Team (SAT) meetings with Catto
  Scholarship Office staff to regularly review student progress and identify and
  address the mitigation and removal of barriers impacting retention and
  completion.
• Work with Success Navigators on the planning, coordination, and facilitation of
  the Catto Scholarship’s recruitment, intake, onboarding, and post-completion
  transition efforts and events, including Eligibility Interviews, JumpStart orientation
  events, Academic Brush-Up workshops, college tours, transfer fairs, pinning
  ceremonies, etc.
• Develop and disseminate monthly engagement and status reports for all students
  on assigned caseload.
• Provide temporary transitional support to Catto Scholars that “time-out” of and/or
  are discontinued from the Scholarship, including continued coaching and
  identification of alternative financial aid resources.
• Provide temporary transitional support to Catto Scholar graduates in need of
  continued coaching at 4-year colleges and universities.
• Collaborate with faculty and staff to develop and implement programming and
  policies leading to student retention and academic outcomes.
• Participate in professional development activities specific to job responsibilities.
• Maintain sensitivity, understanding and respect for a diverse academic
  environment, inclusive of students, faculty and staff of varying social, economic,
  cultural, ideological and ethnic backgrounds.
• Deliver quality customer service to both internal and external constituents in a
  professional, helpful and courteous manner.
• Perform assigned duties in a manner consistent with the mission, goals, and core
  values of the College.
• Perform other duties as assigned.
  

Required Qualifications

• Bachelor’s degree required. Any and all degrees must be from a recognized
  institutional accreditor.
• Two (2) years direct experience working in an education or social service
  environment along with experience working with culturally diverse populations
  required.
• Experience working with individual caseloads of students/clients providing
  intensive case management required.
• Proficiency with Microsoft Office applications including Word and Excel required.
• Demonstrated competency in organizing data, maintaining files, and preparing
  reports required.
• Previous experience in creating and facilitating quality workshops and
  presentations for groups required.
• Excellent interpersonal, verbal and written communication skills to effectively
  interact with individuals from diverse backgrounds required.
• Exceptional organization and planning skills required.
• Ability to work in a close team environment and collaborate with others required.
  

Preferred Qualifications

• Master’s degree preferred. Any and all degrees must be from a recognized
  institutional accreditor.
• Experience working in a higher education setting preferred.
• Experience working remotely to engage students and accomplish tasks preferred.
• Familiarity with integrated management software such as Banner, Starfish, as
  well as social media platforms, preferred.
• Previous experience in the development and implementation of student
  programming leading to increased retention and academic outcomes preferred.
• Proficient in managing budgets preferred.
  

If you are required to submit references in your application, please provide your current supervisor and two previous supervisor's contact information.

Please note - CCP will not contact your references until a contingent offer has been made. You will have the opportunity to alert your references and current employer prior to the reference check process beginning.

Thank you for your interest in opportunities at Community College of Philadelphia. Below is a summary of the comprehensive benefits package available to administrative employees.

Administrative employees receive a competitive benefits package that includes:

• Medical, prescription, dental, and vision coverage at no cost (PPO buy-up plan available at a cost)

• College-paid life insurance and long-term disability

• 403(b) retirement plan with a 10% College contribution when you contribute 5%

• Generous paid time off, including:

  • Vacation time: 23 paid vacation days; prorated based on hire date

  • Personal time: 22.5 hours annually (3 days - prorated based on hire date)

  • Sick time: paid at 100% with appropriate documentation

  • Paid bereavement leave

  • Paid holidays

• Tuition remission (100%) for employees and eligible dependents

• Forgivable Loan Program

• Employee Assistance Program (EAP)

• Additional perks include winter break, spring break, and summer hours (4-day workweek)

For additional details, please visit our benefits page.

Which statement below best describes the highest level of education you have completed?

• High school graduate, diploma or the equivalent (GED)
• Associate degree
• Bachelor's degree
• Master's degree
• Doctorate degree
• Other

Do you have two (2) years direct experience working in an education or social serviceenvironment along with experience working with culturally diverse populations?

• Yes
• No

Equal employment opportunity, including veterans and individuals with disabilities.

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