Ecommerce Account Executive

SUMMARY:

The Ecommerce Account Executive is responsible for the development, management, and growth of the company's Amazon 1P business, and serves as the primary owner of the day-to-day relationship with Amazon. This position leads redistribution and growth strategy in partnership with supplier partners and works in close coordination with the Amazon 3P team to ensure 1P and 3P strategy remain aligned rather than competitive. The Ecommerce Account Executive may additionally assume management of several existing marketplace accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following. Other duties may be assigned.

• Serve as primary owner of the Amazon 1P account, responsible for its development, management, and growth.
• Lead redistribution and growth strategy with supplier partners, including assortment expansion, new item introduction, and joint business planning.
• Coordinate continuously with the Amazon 3P to align pricing, assortment, and promotional strategy across 1P and 3P, and to prevent channel conflict.
• Assume management of additional assigned marketplace accounts transitioning from prior ownership, ensuring continuity of service and no disruption to revenue.
• Support all day-to-day Amazon related tasks, projects, and initiatives.
• Prioritize tasks and stay organized while balancing a large assortment, including proprietary brands, both in-network and dropship.
• Track and analyze sales and profitability reports and recommend and implement opportunities for sales improvement.
• Identify trends, opportunities, or issues that could have an impact on revenue or profitability and execute projects accordingly.
• Work closely with cross-functional departments including Merchandising, Finance, Supply Chain, and Operations to support the account.
• Collaborate with internal Advertising and Marketing support to optimize advertising on Amazon through vehicles such as Sponsored Product Ads, Sponsored Brand Ads, and Display Ads.
• Work with the pricing team and third-party marketplace data to calculate optimal price for Amazon and implement changes.
• Build and maintain relationships with Amazon vendor managers, meeting frequently to uncover growth opportunities and prove value as a 1P partner.
• Review and dispute operational chargebacks to minimize potential for future infractions.
• Utilize reporting tools, including Vendor Central, to analyze data on a variety of critical business drivers to improve results.

COMPETENCIES:

• Analytical
• Problem Solving
• Project Management
• Technical Skills
• Customer Service
• Oral Communication
• Teamwork
• Quality Control
• Judgment
• Planning/Organizing
• Adaptability
• Dependability

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated ability to grow a major ecommerce account year over year.
• Working knowledge of Amazon Vendor Central and the operational mechanics of a 1P relationship.
• Understanding of the interaction between 1P and 3P marketplace strategy.
• This position will require approximately 20% travel.

EDUCATION and/or EXPERIENCE:

A Bachelor’s degree is required. At least 2 years' experience successfully selling large ecommerce accounts required. Direct Amazon 1P experience strongly preferred. Experience managing direct reports preferred.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively, both verbally and in written form.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Word processing, internet software, e-mail, and database software. Expert Excel skills required.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the environment is quiet.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit; use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk.

The employee is occasionally required to lift up to 25 pounds. The vision requirements include close vision, distance vision, peripheral vision, and the ability to adjust focus.