Desktop Support Engineer

Description

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like the kind of environment where you can thrive, keep reading!

Leidos is seeking a Desktop Support Engineer based in our Pune Office. This role provides 2nd line desktop, hardware, software, network, and office infrastructure support for Pune-based employees and remote users across the Indian Subcontinent. The position supports daily IT operations, onboarding and offboarding, asset management, compliance activities, vendor coordination, and continuous improvement while maintaining a strong customer service focus.

Key Responsibilities

• Provide responsive 2nd line desktop support for laptops, desktops, peripherals, login issues, Microsoft 365, VPN, browsers, collaboration tools, and remote access solutions.
• Maintain and support servers, switches, and hardware inside secure data center and colocation spaces.
• Investigate, prioritize, update, and resolve helpdesk tickets based on business impact, ensuring timely communication and accurate documentation through closure.
• Escalate incidents to appropriate internal teams, vendors, or service providers when needed, and follow through until resolution.
• Identify recurring technical issues and support sustainable fixes rather than short-term workarounds.
• Support core office technology services, including WiFi, LAN, VPN, internet connectivity, meeting room equipment, printers, scanners, and conferencing tools.
• Perform daily system and backup checks, investigate exceptions, and help users follow approved data storage and backup practices. Experience in tools like Druva InSync, OneDirve & Sharepoint is advantage.
• Manage starter, mover, and leaver IT activities, including device preparation, IT induction, authentication setup (like OTP device enrollment and YubiKey configuration), device collection, and access follow-up.
• Maintain accurate support documentation, asset records, inventory updates, local runbooks, and operational reports.
• Ensure software licensing, security controls, vulnerability remediation, patching, and Infrastructure Services standards are followed consistently.
• Support IT improvement projects, hardware and software refreshes, vendor follow-ups, procurement coordination, and user awareness sessions as required.

Required Qualifications

• Bachelor’s degree in Computer Science, IT Engineering, or a related field, with 2+ years of relevant experience; additional experience may be considered in lieu of a degree.
• Good to have certification like CompTIA Network+ or CCNA.
• Experience in a technical support role, ideally within a 2nd line or customer-facing environment.
• Working knowledge of Windows desktop operating systems, Microsoft Office, Remote Desktop, and common enterprise collaboration tools.
• Basic networking knowledge, including TCP/IP, WiFi, LAN, VPN, broadband setup, and connectivity troubleshooting.
• Experience supporting communication equipment, peripherals, and computer hardware.
• Knowledge of virtualization technologies and endpoint support practices.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to learn new and complex products quickly.
• Excellent written and verbal communication skills in English, including the ability to produce clear and concise technical updates.
• Ability to work independently in a remote office environment while collaborating effectively with wider IT and business teams.

Preferred Skills

• Experience supporting multi-site, hybrid, or remote users.
• Familiarity with ITSM or helpdesk ticketing tools.
• Exposure to endpoint security, software patching, vulnerability remediation, and asset compliance.
• Experience coordinating with vendors, service providers, and procurement teams.
• Ability to support local office infrastructure independently with strong ownership and follow-through.
• This role is ideal for a proactive IT support professional who enjoys hands-on technical support, user engagement, and ownership of local office IT operations in a fast-paced environment.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.