Customer Service Representative

We are looking for a Customer Service Representative to join our team in South Portland, Maine. This Long-term Contract position is ideal for someone who enjoys helping customers, handling account and payment questions, and working accurately with data in a fast-paced office setting. The role requires strong communication skills, confidence using computers and spreadsheets, and the ability to support both service-related inquiries and day-to-day administrative tasks.

Responsibilities:
• Respond to incoming customer calls and provide timely, attentive assistance with service-related questions and concerns.
• Process billing transactions, accept payments, and help resolve account discrepancies with accuracy and attention to detail.
• Enter and update customer orders and account information in internal systems while maintaining complete and accurate records.
• Use Microsoft Excel to review figures, organize data, and support routine reporting or account follow-up activities.
• Make outbound calls as needed to gather information, confirm service details, or follow up on customer requests.
• Deliver a positive customer experience by addressing issues efficiently and communicating clearly with clients and internal teams.
• Support office operations by managing multiple tasks throughout the day while meeting service and administrative expectations.

Qualifications:

• Prior experience in customer service, call handling, or a similar client-facing position.
• Ability to manage billing, payment processing, and account-related inquiries with a high level of accuracy.
• Proficiency with computers and comfort working in Microsoft Excel for data entry and numeric review.
• Experience handling inbound and outbound calls in a detail-oriented business environment.
• Strong verbal and written communication skills with a dependable, service-oriented approach.
• Ability to stay organized, multitask effectively, and work onsite Monday through Friday.
• Previous sales or business development exposure is a plus.

Compensation

$20.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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