Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical assistance. This position supports daily desktop, hardware, software, and user access needs while helping maintain reliable technology across office and production environments. The ideal candidate is comfortable troubleshooting a wide range of devices and applications, partnering with internal teams, and delivering practical support that keeps operations running smoothly.

Responsibilities:

• Deliver front-line technical support for employees by resolving issues related to desktops, laptops, office applications, conferencing tools, and other workplace technology.

• Diagnose and address problems involving computer hardware, peripheral devices, and workstation performance in both administrative and operational settings.

• Install, upgrade, replace, and retire IT equipment as needed to maintain a dependable end-user computing environment.

• Support production-floor personnel by troubleshooting computers, controllers, and related technology used by operators, technicians, and maintenance staff.

• Administer user access through Active Directory, including account setup, group updates, permission changes, and related maintenance tasks.

• Serve as a key point of coordination with the external managed services provider to communicate support needs and help drive issue resolution.

• Track, organize, and maintain inventory of IT equipment and supplies to support efficient deployment and ongoing asset management.

• Set up and configure workstations, displays, monitor mounts, and similar end-user equipment to meet business needs.

• Provide guidance and informal training to users so they can make effective use of hardware, software, and collaboration tools while following secure practices.

Qualifications:

• At least 3 years of experience in desktop support, technical support, or a similar IT support role.

• Working knowledge of computer hardware, peripherals, and common troubleshooting methods for end-user devices.

• Experience supporting Windows environments, including multiple desktop operating systems; familiarity with macOS is also needed, and exposure to Linux is preferred.

• Proficiency with Microsoft Office applications and cloud-based collaboration platforms such as Zoom and Microsoft Teams.

• Hands-on experience with Active Directory administration, including user account and access management.

• Strong organizational skills with the ability to manage competing priorities and complete tasks with consistent follow-through.

• Effective problem-solving and communication skills, with the ability to support users with varying levels of technical knowledge.

Compensation

About Us

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