Customer Service Specialist
Jenny Bour with Robert Half is working with a growing company that is looking for a Customer Service Specialist to support daily customer account activity and coordinate essential administrative, shipping, and billing processes. This Customer Service Specialist position plays an important role in maintaining accurate records, preparing transaction documents, and ensuring customer commitments are met efficiently. The Customer Service Specialist the role requires strong attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. This position offers a hybrid work schedule for candidates that can commute to the Getzville, NY office!
Responsibilities:
- Oversee service-related activities for assigned customer accounts and contracts, ensuring timely follow-up and consistent communication.
- Maintain accurate digital records for customers, contracts, and related documentation to support smooth day-to-day operations.
- Review and assign coding for invoices, freight charges, warehouse expenses, and other transaction-related costs.
- Create, process, and organize business documents such as invoices, bills of lading, letters of credit, and shipping paperwork.
- Coordinate with warehouse partners to arrange packaging, blending, and shipment of materials according to customer specifications.
- Obtain transportation pricing from carriers, confirm logistics arrangements, and schedule shipments to meet delivery requirements.
- Investigate service or shipment issues and resolve them by identifying practical solutions and communicating updates to stakeholders.
- Apply product and account knowledge to make informed decisions that align with customer needs and contractual terms.
- Support inventory tracking, assist with account coverage during team absences, and help keep billing and receivable activities current.
Qualifications:
- 3-5+ years of professional customer service experience.
- Associate’s or Bachelor’s degree in Business, Accounting, Supply Chain, or a related field is preferred.
- Strong verbal and written communication skills with the ability to work effectively with customers, suppliers, and internal teams.
- Excellent organizational skills with close attention to detail and the ability to manage several priorities at once.
- Comfortable using Microsoft Office applications, including Outlook, Excel, Word, along with messaging and collaboration tools.
- Ability to navigate multiple systems while maintaining accurate online files, contracts, and customer records.
- Basic knowledge of import/export practices and commercial shipping or trading terms is a plus.
***For immediate and confidential consideration, please apply directly or send your resume to Jenny Bour via LinkedIn.
Compensation
$60,000.00-$67,000.00 YearlyAbout Us
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.
