Customer Experience Professional

We are looking for a detail-oriented Customer Experience specialist for a FULLY REMOTE contract position. This opportunity is ideal for someone who thrives in a fast-paced service environment, enjoys solving problems in real time, and can confidently support candidates, clients, and branch teams. The role centers on handling a high volume of daily interactions, navigating multiple systems efficiently, and delivering clear, accurate guidance.

Must be okay with the following working hours: (Monday, Tuesday, Friday 7:00am to 6:00pm) (Wednesday, Thursday 12:00pm to 5:00pm)

Responsibilities:

• Manage a large volume of daily inbound and outbound customer contacts, providing timely support and maintaining service quality in a metrics-driven setting.

• Investigate and resolve payroll and service-related questions by gathering details, identifying next steps, and ensuring accurate follow-through.

• Assist candidates, clients, and branch personnel with questions about processes, timelines, and available service options.

• Enter, update, and document transactions carefully across multiple platforms, escalating items to payroll operations when additional action is required.

• Explain self-service tools and communication channels so users can complete routine tasks more efficiently and with greater confidence.

• Use sound judgment during unscripted conversations to address concerns effectively and adapt responses to each situation.

• Work closely with internal teams to support smooth issue resolution and maintain consistent communication across service channels.

Qualifications:

• High school diploma or equivalent required.
• At least 3 years of customer service experience in a detail-oriented environment.
• Minimum of 1 year of call center experience, preferably in a high-volume setting.
• Strong ability to navigate multiple systems while documenting interactions accurately and efficiently.
• Proficiency with Microsoft Office applications and the ability to learn new software quickly.
• Experience with HR or payroll systems, such as PeopleSoft, is preferred.
• Clear verbal and written communication skills, with the ability to think quickly during live customer interactions.
• Ability to meet attendance, quality, and productivity expectations in a fast-paced, performance-based environment.

Compensation

$27.00-$27.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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