Desktop Support/ JOAT

This role is ideal for someone who enjoys being a “jack of all trades” and can step in to provide hands-on end-user support while helping the organization transition MSP services. You’ll work alongside a small IT team, supporting everything from desktop and hardware troubleshooting to Microsoft 365, Entra ID, onboarding/offboarding, account administration, and day-to-day IT operations. This will be onsite 5 days a week in Edina, MN.

Responsibilities:

• Deliver direct support for desktops, laptops, peripheral devices, and other workplace technology used by employees.

• Investigate technical incidents, manage incoming support requests, and drive issues through resolution in a timely manner.

• Prepare, install, and troubleshoot workstations, related hardware, and standard business software for end users.

• Administer user access, account updates, and routine technology operations across the IT environment.

• Create and maintain clear technical documentation while identifying opportunities to streamline support processes.

• Work closely with internal teams and external service partners to coordinate activities tied to IT service continuity and operational handoff efforts.

• Perform a range of day-to-day IT support and administrative duties to keep business systems running effectively.

Qualifications:

• At least 3 years of experience in IT support, desktop support, systems administration, or a similar technical role.
• Working knowledge of Windows-based environments, end-user hardware, business applications, and general troubleshooting practices.
• Experience with tools and technologies such as Active Directory, backup solutions, Cisco technologies, computer hardware, and configuration management.
• Strong analytical thinking with the ability to diagnose technical problems and implement practical solutions.
• Effective communication and customer support skills with a service-oriented approach to assisting users.
• Ability to manage responsibilities independently while adjusting to changing business and technical priorities.
• Previous exposure to working alongside a managed service provider or supporting an IT service transition is beneficial.

Compensation

$30.09-$34.84 Hourly

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