Collections Specialist

We are looking for a detail-oriented Collections Specialist to support a busy organization in Marlboro, Massachusetts within the waste and environmental services industry. This Long-term Contract position focuses on managing commercial accounts, strengthening customer relationships, and helping maintain healthy cash flow through effective follow-up and issue resolution. The ideal candidate brings strong communication skills, sound judgment, and the ability to work comfortably with billing records and Excel-based reporting.

Responsibilities:
• Manage a portfolio of commercial accounts by following up on outstanding balances and encouraging timely payment.
• Communicate with customers by phone and email to address past-due invoices, clarify account activity, and document collection efforts.
• Investigate billing questions and payment discrepancies, working with internal teams and clients to resolve disputes efficiently.
• Review account records and aging reports in Excel to identify trends, prioritize collection activity, and support accurate reporting.
• Collaborate with customer service and billing contacts to improve account resolution and maintain positive client relationships.
• Reconcile account information, confirm payment status, and update records to reflect current collection activity.
• Support ongoing process updates related to billing or account workflows when needed, ensuring minimal disruption to collections performance.

Qualifications:

• Experience handling commercial collections in a business-to-business environment.
• Proficiency with Microsoft Excel, including working with account data, reports, and spreadsheets.
• Ability to resolve customer disputes and billing issues with professionalism and accuracy.
• Strong verbal and written communication skills for effective customer outreach and follow-up.
• Background in billing, payment tracking, or accounts receivable support.
• Strong organizational skills with the ability to manage multiple accounts and deadlines.
• Customer-focused approach with the ability to balance relationship management and payment recovery.

Compensation

$19.00-$22.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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