Desktop Technician I

We are looking for a Desktop Technician I to provide hands-on technical support for corporate users in Blue Ash, Ohio. This Long-term Contract opportunity is ideal for someone who enjoys resolving workstation issues, maintaining end-user equipment, and delivering reliable day-to-day IT support. The role focuses on desktop deployment, troubleshooting, and hardware service while partnering with other IT teams to keep business users productive.

Responsibilities:
• Deliver deskside support for employees by diagnosing and resolving hardware, software, and workstation-related issues.
• Configure, deploy, and upgrade Windows PCs and laptops using approved tools, standard builds, and company procedures.
• Support common business applications, including Microsoft Office, and assist users with routine software problems.
• Maintain clear technical records and create practical documentation for installations, troubleshooting steps, and support activities.
• Perform repairs, component replacements, and preventive maintenance for desktops and other assigned IT equipment.
• Assist with inventory tracking, device provisioning, and the distribution of computer hardware and related accessories.
• Coordinate with technical support and other IT teams to identify performance concerns and restore stable system operation.
• Set up and monitor IT equipment connected to data center or infrastructure environments as needed.
• Recommend improvements that enhance end-user technology performance and support the rollout of new solutions.

Qualifications:

• High school diploma required.
• Associate degree preferred.
• At least 2 years of recent experience supporting Windows-based and Mac-based computers.
• Working knowledge of desktop hardware, workstation support, and break/fix troubleshooting.
• Experience with Active Directory in a user support environment.
• Familiarity with Windows 10 administration and desktop imaging processes.
• Ability to document technical issues clearly and communicate effectively with end users and internal IT teams.

Compensation

$25.65-$29.70 Hourly

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