Customer Success Specialist

We are looking for a Customer Success Specialist to join a growing apparel brand in Reno, Nevada in a contract-to-permanent capacity. This role blends customer support, order management, wholesale account assistance, and close coordination with fulfillment operations to ensure a seamless experience for both retail and business customers. The ideal candidate is detail-oriented, responsive, and committed to resolving issues thoroughly while maintaining a high standard of service.

Responsibilities:
• Deliver timely, attentive support through shared customer communication channels, ensuring each inquiry is handled with care and clear next steps.
• Guide customers through order-related needs in Shopify, including payment questions, shipment updates, cancellations, returns, refunds, and exchanges.
• Monitor unresolved cases and drive follow-up activities to completion so concerns are addressed without delay.
• Partner with fulfillment staff to investigate shipping problems, incorrect or missing items, and other service-impacting order issues.
• Support wholesale partners by addressing product questions, inventory requests, order updates, and account-related concerns.
• Coordinate with internal teams and external sales contacts to help keep wholesale orders accurate, on schedule, and properly communicated.
• Maintain dependable customer and order records to support accurate processing and strong service continuity.
• Assist with prioritizing urgent orders and contribute to operational improvements that strengthen fulfillment accuracy and efficiency.

Qualifications:

• Prior experience in customer service, customer success, or eCommerce support within a retail environment.

• Working knowledge of Shopify and confidence navigating online order workflows on a daily basis.

• Strong written communication skills with the ability to manage email correspondence clearly and professionally.

• Ability to handle multiple browser-based systems and balance competing priorities in a fast-paced setting.

• Proven judgment when assisting upset customers, with a calm and solutions-focused approach to issue resolution.

• High level of organization, follow-through, and accountability when managing open tasks and customer concerns.

• Familiarity with customer shipments, returns, and fulfillment coordination for direct-to-consumer and wholesale orders.

Compensation

$18.00-$20.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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