Resources and Referrals Assistant

Position Overview

A well-established nonprofit organization is seeking a Resources & Referrals Assistant to support families and community members by providing information, resources, and referrals to available programs and services. This position serves as a key point of contact for inquiries and requires someone who is customer-focused, organized, professional, and comfortable managing a high volume of calls while maintaining accurate records and confidentiality.

Responsibilities

• Answer and manage high-volume incoming calls from families and community partners.
• Provide information regarding available programs, services, and eligibility requirements.
• Assist callers with referrals to appropriate community resources and childcare providers.
• Accurately document interactions and maintain participant records in the database.
• Respond to inquiries via phone, email, and other communication channels.
• Schedule appointments and assist with program intake processes.
• Perform data entry and administrative support tasks.
• Maintain confidentiality of client information and ensure compliance with agency policies.
• Collaborate with internal departments to ensure quality customer service.

Qualifications:

Qualifications

• 1+ year of customer service, call center, administrative support, or nonprofit experience.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite, including Word, Outlook, and Excel.
• Accurate data entry and recordkeeping skills.
• Ability to multitask in a fast-paced environment.
• Bilingual English/Spanish is a plus.

Preferred Skills

• Experience working with community programs, social services, childcare, or nonprofit organizations.
• Strong problem-solving and customer service abilities.
• Ability to handle sensitive information with professionalism and discretion.

Compensation

About Us

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