Loan Servicing Specialist

We are looking for an experienced Loan Servicing Specialist to support a broad range of post-closing loan operations in Boston, Massachusetts. This Long-term Contract position focuses on managing complex servicing activities across mortgage, consumer, home equity, and credit card products while maintaining accuracy, responsiveness, and regulatory alignment. The ideal candidate brings strong knowledge of the full servicing lifecycle and can serve as a dependable resource for resolving escalated account matters and supporting high-quality service delivery.

Responsibilities:

• Oversee servicing tasks throughout the life of residential mortgage, consumer, home equity, and credit card accounts, from initial booking through final payoff or closure.

• Review and process complex account activity to ensure servicing actions meet applicable federal and state regulations as well as investor and internal policy standards.

• Investigate and resolve advanced servicing exceptions, payment discrepancies, account research requests, and other escalated issues requiring specialized knowledge.

• Administer escrow-related functions, including analysis, adjustments, disbursements, and follow-up activities tied to taxes and insurance.

• Maintain collateral, lien, and loan documentation records to support accurate file integrity and compliance throughout the servicing process.

• Monitor insurance coverage requirements, including flood insurance tracking, and take appropriate action when documentation is missing, expired, or deficient.

• Prepare and complete payoff calculations, release-related documentation, and account closure activities in a timely and accurate manner.

• Support servicing administration for home equity products and perform maintenance on credit card accounts, including updates, research, and issue resolution.

• Act as a subject matter resource for internal teams by answering servicing questions, clarifying procedures, and assisting with operational changes when needed.

Qualifications:

• At least 3 years of experience in loan servicing or loan administration, including work with complex account servicing activities.
• Demonstrated knowledge of the end-to-end servicing lifecycle across residential mortgage, consumer, home equity, or credit card portfolios.
• Working knowledge of key regulatory frameworks such as RESPA, TRID, FCRA, and ECOA.
• Experience handling escrow administration, payoff processing, insurance tracking, and collateral or lien documentation.
• Familiarity with flood insurance requirements and related servicing obligations.
• Ability to interpret servicing guidelines, research account issues, and resolve exceptions with a high level of accuracy.
• Strong written and verbal communication skills with the ability to provide effective support to internal partners and customers.

Compensation

$26.00-$30.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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