Help Desk/Desktop Support Analyst

We are looking for a dependable Help Desk/Desktop Support Analyst to provide onsite technical assistance for employees in New Hampshire. This contract position with permanent potential is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users with patience and professionalism, and helping keep business systems running smoothly. The person in this role will work across desktop support, Microsoft 365 administration, device setup, and application support while contributing to a secure and responsive IT environment.

Responsibilities:
• Deliver first-line technical support for staff by diagnosing and resolving issues related to desktops, laptops, software, and workplace technology.
• Investigate and fix problems involving Microsoft 365, Windows systems, mobile devices, printers, connectivity, and telecom tools.
• Administer user access by creating, updating, and securing accounts, passwords, and permissions within Microsoft 365 and Entra ID.
• Prepare, deploy, track, and maintain computers and other IT equipment to support daily business operations.
• Assist employees with enterprise applications, including EHR platforms and other business-critical systems.
• Support onboarding and offboarding activities by setting up or removing technology access and guiding users through required tools and processes.
• Record support activity thoroughly in the ticketing system and route more complex issues to the appropriate technical teams when needed.
• Help uphold cybersecurity, privacy, and compliance expectations by following established IT and information security practices.

Qualifications:

• At least 2 years of experience in help desk, desktop support, or a similar technical support role.
• Practical knowledge of Microsoft Windows 10, Microsoft 365, basic troubleshooting methods, and end-user support best practices.
• Familiarity with service desk ticket management and documenting technical issues clearly and accurately.
• Experience working with Microsoft Entra ID, including user account and access administration.
• Ability to support hardware, software, printers, mobile devices, and basic network-related issues.
• Strong communication and customer service skills with the ability to assist non-technical users effectively.
• Valid driver's license and willingness to travel between nearby work locations.
• Experience supporting EHR systems or working in regulated environments is preferred.

Compensation

Based on experience

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