Call Center Representative

Call Center Representative

Robert Half is partnering with a nonprofit organization to identify a Call Center Representative. This is a great opportunity for a compassionate, service-oriented professional who enjoys helping people, answering questions, and providing support in a fast-paced call center environment.

Position Overview

The Call Center Representative will serve as a key point of contact for clients, providing support and assistance by phone. This role involves answering questions, helping clients navigate available resources, documenting information, and following up as needed.

The ideal candidate is empathetic, professional, comfortable connecting with people, and able to maintain accuracy and composure while assisting clients with a variety of needs.

Work Schedule: Monday–Friday, full-time; assigned shifts fall between 7:00 AM and 6:30 PM.

Hybrid Schedule: After the first 6 months, the role transitions to a hybrid schedule of 3 days remote and 2 days onsite.

Key Responsibilities

• Respond to incoming calls and provide professional, compassionate customer service
• Assist clients with questions and provide information about available resources and services
• Listen to client needs and help identify appropriate next steps
• Accurately document client interactions and information
• Conduct follow-up calls as needed
• Maintain accurate records and ensure data quality
• Assist with additional projects and administrative tasks as needed

Qualifications:

Qualifications

• Customer service, call center, social services, or other client-facing experience strongly preferred
• Interest in or experience working within social services, community resources, or a similar helping profession is a plus
• Strong ability to connect with people from a variety of backgrounds
• Excellent verbal and written communication skills
• Strong attention to detail and commitment to data quality
• Ability to accurately collect and document sensitive client information
• Comfortable having empathetic conversations with individuals experiencing challenging circumstances
• Strong follow-through and organizational skills
• Ability to manage multiple applications, appointments, and follow-up activities
• Comfortable learning county and state systems and shared technology platform

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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