Call Center Specialist

We are looking for a customer-focused Call Center Specialist to join our team on a contract basis. This fully onsite role supports customers by answering a high volume of inbound calls, providing clear guidance, and resolving issues with care and attention to detail. The ideal candidate brings strong communication skills, comfort with office technology, and a dependable approach to daily teamwork.

Responsibilities:
• Manage a steady flow of inbound customer calls each day, delivering timely and detail-oriented support.
• Explain products, services, and next steps so customers feel informed and confident in their interactions.
• Investigate customer concerns, identify practical solutions, and follow through to ensure resolution.
• Record call details, service updates, and customer interactions accurately within company systems.
• Work closely with coworkers and internal teams to address service needs and maintain a smooth customer experience.
• Use Microsoft Office tools and a dual-monitor setup to navigate information efficiently while assisting callers.
• Adapt to changing priorities, procedures, or system-related updates while maintaining service quality.
• Contribute to a positive onsite team environment by helping colleagues and supporting shared goals.

Qualifications:

• Previous experience in a call center or customer service role handling incoming calls.

• Strong ability to communicate clearly, professionally, and patiently with a wide range of customers.

• Proficiency with Microsoft Office applications and confidence working across multiple screens.

• Experience documenting interactions and using customer service or call tracking software.

• Dependable attendance and the ability to work onsite in Scarborough, Maine Monday through Friday, 8:00 AM to 4:30 PM.

• A collaborative attitude, solid work ethic, and willingness to assist team members when needed.

• Mechanical aptitude or basic familiarity with power tools, electrical systems, or plumbing is preferred.

• Flexibility to adjust to shifting needs and unexpected situations in a fast-paced environment.

Compensation

$21.00-$23.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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