Collections Specialist

We are looking for a Collections Specialist to join a growing community association law firm in Maryland on a contract basis with the potential for a permanent role. This position supports the recovery of past-due balances for condominium and homeowners associations while providing clear, respectful communication with property owners. The ideal candidate is comfortable handling sensitive conversations, staying organized in a fast-paced office, and learning legal collection processes with training and guidance from the team.

Responsibilities:
• Manage assigned accounts involving overdue association balances and follow established steps to support timely recovery efforts.
• Communicate with property owners by phone and in writing to discuss outstanding amounts, answer questions, and encourage workable payment arrangements.
• Prepare and process collection-related documents such as notices, liens, legal filings, and wage garnishment paperwork in coordination with internal procedures.
• Review client-provided account details for accuracy and confirm that records are correctly reflected in the firm's collection software.
• Maintain clear documentation of account activity, conversations, payment commitments, and next steps to support accurate case tracking.
• Respond effectively to challenging customer interactions and apply sound judgment to de-escalate concerns while protecting firm standards.
• Work closely with attorneys and collections team members to move files forward and ensure deadlines and documentation requirements are met.
• Support office-based workflows that require handling physical paperwork, signatures, and other administrative collection tasks.

Qualifications:

• Previous experience in collections, customer service, administrative support, or another role involving frequent interaction with the public.
• Ability to communicate clearly and confidently with individuals in difficult or high-stress situations.
• Strong attention to detail and comfort working with account information, documentation, and follow-up activities.
• Proficiency with Microsoft Excel and general office software.
• Willingness to work onsite in Severna Park, Maryland, with the possibility of a hybrid schedule after the initial training period.
• Reliable transportation and the ability to support an office environment that is not fully remote.
• Experience in a law firm or familiarity with consumer or commercial collections is helpful, but training will be provided for the right candidate.

Compensation

$19.95-$23.10 Hourly

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