Customer Service Representative

We are looking for a Customer Service Representative to join our team in Ohio in a contract role with the potential for a permanent position. This position is ideal for someone who enjoys helping customers, resolving questions efficiently, and providing a dependable point of contact for product and order-related inquiries. You will support a high-volume service environment by delivering clear communication, researching solutions, and working across teams to ensure customers receive timely and accurate information.

Responsibilities:

• Respond to inbound customer inquiries regarding product selection, replacement parts, and general service needs.

• Provide basic technical assistance by addressing routine product-related questions and guiding customers to appropriate solutions.

• Share accurate status updates on open orders, including expected timelines and availability information.

• Explain standard company procedures and next steps so customers understand what to expect throughout the service process.

• Resolve issues during the initial interaction whenever possible by using sound judgment, active listening, and problem-solving skills.

• Enter and maintain order-related information with accuracy while documenting customer interactions clearly.

• Partner with internal teams such as accounting and other departments to address questions, clarify details, and support customer resolution.

• Handle inbound and occasional outbound communication professionally while maintaining a positive customer experience.

For immediate consideration, call 937.224.8326.

Qualifications:

• Previous experience in customer service, call center support, or a similar phone-based service role.
• Ability to manage inbound calls and respond to customer needs with professionalism and efficiency.
• Experience with order entry or order status support in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Teams, Outlook, Excel, and Word.
• Strong verbal and written communication skills with the ability to work effectively across departments.
• Proven problem-solving ability and a focus on resolving customer concerns as quickly as possible.
• Mechanical aptitude is helpful, though not required for success in this role.

Compensation

$19.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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